"Mainsail brought all the expertise of the big firms, but with personalized service at a better value. And, our team enjoyed working with them on the ground, day-in and day-out. No big egos, they just got after opportunities and help us solve real problems. They challenged our team to think ‘outside the box’, advised on new process steps and realigned organizational responsibilities to ensure effective accountability for results." – CFO, Specialty Retailer
ITIL GOVERNANCE & CONTROL
- Created standards for enterprise architecture
- Reduced nine data centers to three
- Increased virtualization utilization from 20% to 80%
- Increased server density from <15 to ~40 instances per server
- Designed migration from >10 SAN instances with four vendors to 1 standard technology in three instances
- Implemented ITIL and supporting tools for ITIL processes