"Mainsail brought all the expertise of the big firms, but with personalized service at a better value. And, our team enjoyed working with them on the ground, day-in and day-out. No big egos, they just got after opportunities and help us solve real problems. They challenged our team to think ‘outside the box’, advised on new process steps and realigned organizational responsibilities to ensure effective accountability for results." – CFO, Specialty Retailer
ENTERPRISE SYSTEMS IMPLEMENTATION
- The new system incorporated multi-divisional activities associated with all major areas of business
- Historically, changes had been greeted with strong resistance
- Best practice processes and procedures were implemented creating new roles and responsibilities for individuals
- The outcome of the initiative had a significant positive impact to the business, while mitigating the risk of the initiative failing
- Sustained and enhanced technology adoption through the use of training, measurement, feedback and continuous improvement initiatives
ORGANIZATIONAL CHANGE READINESS ASSESSMENT
- Assessed the impact of an enhanced change management methodology on their ability to successfully implement new systems
- The following improvements to their current change readiness approach were identified
- Communicating proactively about project activities, status and upcoming milestones would improve stakeholders' understanding of progress, issues, etc.
- Helping break down internal barriers built over time as each department strived to survive during turbulent times
- Stressing the importance of inter-departmental teamwork in achieving business results
- Providing ample and varied opportunities for training