"Mainsail brought all the expertise of the big firms, but with personalized service at a better value. And, our team enjoyed working with them on the ground, day-in and day-out. No big egos, they just got after opportunities and help us solve real problems. They challenged our team to think ‘outside the box’, advised on new process steps and realigned organizational responsibilities to ensure effective accountability for results." – CFO, Specialty Retailer
STORE PROCESS IMPROVEMENT
- Led assessment of current store procedures and the impact of a new POS system
- Assessed gaps and provided recommendations for process improvements
- Created customized user guides and procedure manuals, along with a user training curriculum and quick help tools
IMPLEMENTATION OF NEW POS WITH CHANGE MANAGEMENT, UPDATED OPERATIONS POLICY AND PROCEDURES
- Reviewed current state with existing POS system and policies
- Documented changes in policies and procedures for management review
- Updated documentation including new operations procedures
- Rolled out policies and procedures documentation to the stores
STORE OPERATIONS STRATEGY
- Reviewed store operations processes to improve communication with Planning, Buying, Allocation, Sourcing and Manufacturing
- Identified GAPS between current processes and best practices